Reach Care is our domiciliary care support agency and a Community Interest Company. This branch of Reach provides outstanding one-to-one support for adults with learning disabilities in and around Nottinghamshire.
We work with almost 50 people who live with family, guardians or in supported accommodation but need expert care to live well in the community. Some clients need a few hours of care a week, others require round-the-clock support – and we provide it all.
In December 2018, Reach Care was inspected and rated as Outstanding by the Care Quality Commission. This is reflective of the excellent care provided by our team who encourage all clients to reach beyond expectation, to try new experiences, make new friends and achieve their health and lifestyle goals.
We work with local Community Learning Disability Teams to match clients’ needs with the right staff. We listen to clients and their families devise and deliver genuinely person-centred support.
If you or someone you know could benefit from the support of Reach Care, please get in touch today at email@example.com or call 01636 919946.
Find us at: Hawtonville Community Centre, St Mary’s Gardens, Newark, Nottinghamshire, NG24 4JQ. Call us on 01636 919946.
Our staff are recruited because they are committed to deliver personal care support in a way which encourages all service users to reach beyond expectation, to try new experiences in the community, make new friends and amaze themselves and their families, in a safe and caring, well-managed and happy atmosphere.
We work with local Community Learning Disability Teams to match people’s needs with the right staff, and liaise with families to work through challenges and celebrate changes when they come.
If you would like to talk to us, please call 01636 919946 or email us on firstname.lastname@example.org or by post at Hawtonville Community Centre, St Marys Gardens, Newark, Nottinghamshire. NG24 4JQ
Reach Care Management Team
Working for Reach Care is so much more than just a job. We expect all our staff to go beyond expectation – so we do the same for you. You can expect training and qualification support throughout your career with us – watch this video which shows why we won an Employer of the Year Award in 2018. There are plenty of opportunities for dedicated staff to progress – for example through working towards becoming a team leader or a subject champion.
To see how we enable people to live a good life in the community, please go to the “Clients’ Personal Stories” section below.
Please click here to view a sample Job Description; this one is for a Personal Assistant role, and there are others on the Reach Work for Us page. However, if you are interested in working for us we would really like to talk to you and explore the opportunities available.
To find out more please call Reach Care on 01636 919946 or email us on email@example.com.
“I love knowing that I am a positive influence on their lives, helping them enjoy their life more, making them part of the community”
“I first worked at Reach on work experience while I was studying Health and Social Care Level 3 at college. I loved it so much that I didn’t want to leave at the end of the placement, so when I had completed my course, I applied for a job with them.
I love knowing that I am a positive influence on their lives. We go to town and to the cinema, making their lives more fulfilled, and if I wasn’t there they wouldn’t be able to do that.
Reach look after us too. I feel very comfortable talking to my manager, you know they will always look after you. I have had lots of training as well, so you are never stuck not knowing what to do.
You feel very nervous when you start as you don’t know them, and they don’t know you, but as soon as you get used to each other, the relationship that you build is really special. It is a lovely job with lovely people.”
“I had worked in event management for six years, and had started to retrain as a holistic massage therapist. I needed a part time job, but wanted something meaningful. I had started looking at care homes, then a friend who works for Reach Care recommended them. As soon as I saw the video on the website, I had a real instinct that that was what I wanted to do. The videos show exactly what it is like – how much you can help others, and what it means to the service users and to their families.
When you work with the service users, your relationship grows every day as you learn more about each other. We have running jokes and some days I have been crying with laughter. The service users I work with have such a great sense of humour. Some days they might feel anxious about something, possibly thinking about a change in routine that is happening, so you adapt to meet their needs. I like everything about this job but best of all is being part of their lives, and providing the support.”
“As soon as I saw the video on the Reach website, I knew that Reach was the organisation I wanted to be a part of, and to be a support worker was the job I wanted to do”
“I joined Reach 9 months ago having worked in care for 20 years, and I think I picked a good one here! I am really enjoying it, and find it quite inspirational. I like to make a difference to someone’s life, to make sure they had a good day, and everyone at Reach works together to make that happen.
I left a day centre as I didn’t feel supported by the other staff. I enjoy music and art, and was trying to run activities but some of the staff were just on their phones, instead of involving the clients in the activity. I then worked in my partner’s business but I missed care work, so popped in to see Reach.
Even the managers at Reach are really good. They help where they can and are not just sat behind a desk. At my induction, the Chief Executive had a chat with me, and I had a good positive feeling.
We use a work rota app on our phones, and though I am not good with technology, it is great. I struggle to remember dates, but the app sends you reminders. You can put in holiday requests on it too – the schedule co-ordinator in the office is very flexible and manages somehow to suit everybody.
You get lots of training – I am learning sign language and have also completed equality and diversity, moving and handling and end of life courses. I couldn’t wish for a better job.”
“I have worked in care for 20 years, and Reach is probably the best organisation I have worked for.”
Hello. I am Adrian. I am the father of Dale who has used Reach Care for several years.
Dale moved from living with us at home, to sharing a supported living bungalow in 2014 when he needed more support than we could provide. Initially the provider suggested by the County Council struggled to provide the support that he needed because of his complex needs. In 2016 we were devastated because that national company chose to pull out of providing support, giving us limited time to find an alternative.
We looked into the possible alternatives and were already aware of the extremely good reputation that Reach Care had for providing personal centred support, giving you more choice, control and independence.
They stood head and shoulders above the competition. We approached them and they rose to the challenge, from the first day they established a well trained staff team that took the time to get to know Dale and responding creatively and flexibly to his needs, developing a service around him.
Dale needs support for every aspect in his life, but Reach have given my wife and myself the confidence as parents to stand back and return to a more normal life, knowing that Dale is being well looked after, making his own choices and able to live his life as he would wish.
We have seen Dale grow increasingly confident with his staff and they have worked with him to create new opportunities to participate in community life and new and exciting activities.
For Dale and ourselves, Reach have always been outstanding but it is good that they have rightfully received the acknowledgement from CQC that they richly deserve, and the fact that they have won the Aspirations Training Employer of the Year Award is the icing on the cake!
Such is my faith in Reach, that I recently became a trustee of Reach Learning Disability and hope that I can contribute to helping other families enjoy the benefits that this organisation can offer.
Charlotte and Amelia’s story
I am the mum of Amelia who is 19 years old. Amelia went to Reach Southwell’s young people’s club for a number of years and now goes to Women’s Group, singing and Boccia. Amelia is a lively, energetic young woman who loves gardening, swimming, singing and drama. She has Down’s syndrome and has recently been diagnosed with a ‘psychomotor retardation’ – which is an old-fashioned sounding term for neurological difficulties linked to how Amelia was responding to anxiety, stress and feelings of low mood. Amelia lives with me and her two younger brothers in Southwell, which is a small market town in North Nottinghamshire. Amelia is very much part of the community and is known by everyone. This community connection is very important to Amelia’s wellbeing and sense of identity.
The transition from school to college and adult services for Amelia was not an easy one. We did not realise for some time that Amelia was experiencing neurological difficulties linked to adjusting to the huge change from a school environment to attending college and Reach. Amelia is obviously young and younger still for her age, so being with older people was probably a shock. We now know that her withdrawal, elective mutism, self-harm and change in behaviours were to do with her struggles to cope at transition. Both Beverley, the Reach Centre Manager and Amelia’s college tutor picked up that she was struggling. Beverley suggested that we should take Amelia to the GP, which led to diagnosis and support. Once we understood the problems better we could all work together to put things in place to help Amelia find her feet.
The nature of Reach is that staff take a very holistic approach to a person’s whole needs – they go so much further than just the day care offer. They worked with us to find solutions which included providing one-to-one support by a small team of two Reach Care workers who know Amelia very well and certainly go above and beyond to support her. Beverley has worked with us to support Amelia to feel comfortable and able to participate in day care sessions. The team work with her on everyday life skills like road safety and personal interaction skills such as being able to understand a group dynamic.
Amelia is now blossoming – her attitude, behaviour, emotional state are unrecognisable from 18 months ago. A former teacher who knows her well, who met her recently, said that she was like a different young woman. Her speech and communication skills have improved immensely through coming to groups, and she has gone from not speaking to never stopping talking in Women’s Group.
It is such a joy to see Amelia progressing towards a more independent life and gaining new life-skills that will enable her to be part of the community. She goes shopping with her Reach Care workers, and can now budget, shop, pack her bags and pay herself. She is working on building her confidence so that she can access Reach trips and holidays in the future.
I want to emphasise how important being part of local life is to Amelia; we are fortunate to live in a open and welcoming community of shopkeepers, café owners and neighbours who know Amelia and she certainly has a sense of belonging that re-inforces her sense of who is she. Amelia will never be invisible and I want to help Reach make this a reality for all people with learning disabilities.
Amelia has made friends at Reach both within her peer group and with older clients – this has taken a while and Reach staff have given her time and space to be able to develop these relationships at her own pace. She sees her friends outside of Reach too. Staff don’t just think about running courses, they are thinking all the time about Amelia’s holistic needs and her aspirations. This level of involvement adds value to the sessions she attends – it is a far more complex system of care than just a day service. I think it is important that donors understand this; the care doesn’t stop when Amelia leaves the building. As a parent having people who get alongside you to understand your child’s needs and work with you is invaluable.
The practicalities of daily life of supporting a young person with learning disabilities can be challenging. It can sometimes feel like a hard daily slog that can be absolutely physically and mentally exhausting. If I didn’t have Reach I am not sure I would cope. I want to make it clear that Reach is essential to me. There is no sense of institutionalism – their approach is modern and open.
Having Reach onside has allowed me to carry on having a life, to work and be a parent to Amelia’s siblings too. When things were very difficult for Amelia, the impact on family life was very stressful, now our home-life has transformed. Reach services have benefitted every part of our life. Recently Amelia, her brothers and I back-packed to Amsterdam and back – it was a wonderful trip that I could not have considered a few years ago. Yes, there were challenges but Amelia coped – we all did. The difference between now and previously is that I can have confidence in Amelia being able to cope and that she herself has confidence in herself. This means that she can experience the wider world and not be limited.
The thing is, is that Amelia has not plateaued. We have not reached a place where the care of her has become a mundane routine. At Reach there are staff who are as ambitious for her as her family is and so I feel that she has what she needs to carry on growing and developing. From September Amelia will go to Flower Pod regularly. She has a real talent and passion for gardening which we aim one day will become the basis of supported employment for her.
“When I come to Reach I feel amazing and very happy. I like the people, bowling, Boccia, singing, swimming and going to the cinema. With Women’s Group we do things like crazy golf, pamper days and going out to eat – very important! When I go shopping with my Reach Care workers it makes me pleased to be doing it myself. I can sort out clothes and laundry by myself too, make the beds and clean the house. I am going to go to Flower Pod more soon. I like gardening, digging and pulling up weeds. I am really good at gardening and have done it since I was little. I eat my lunch quickly so I can get back out and do more digging. I am looking forward to going to Flower Pod more.”
Reach Care client
Ruth’s story is one of determination, team-work and achievement.
Ruth has a learning disability and some physical needs. She has epilepsy, Type 2 diabetes and a mental health condition. Ruth had operations on both legs when she was younger. In 2010 Ruth started to use a wheelchair after a fall led to decreased mobility and confidence.
Until 2014 Ruth lived with her parents whom she is very close to. Moving into a supported bungalow that year was a very big step for her. Ruth and her parents hoped that this move would enable Ruth to re-build her all-round confidence and to progress towards greater independence.
One of Ruth’s goals was to lose weight – given her diabetes condition it was very important that she manage her weight and diet as well as possible. Ruth’s staff helped her to find alternative low-sugar treats that are suitable for people with diabetes and to increase her activity levels. She has now lost two stone by being more active and managing her diet better. She is delighted that she now longer needs to have her blood sugars checked by the GP as her diabetes is so well managed. “I know I can’t have too much sugar because of my diabetes. I don’t eat chocolate – it’s not good for me. I’m happy that I have lost some weight.”
Ruth takes lots of pride in her appearance and staff help her plan shopping trips, hair dresser appointments and so on so that she can always look her best. Losing weight has had a positive impact on Ruth’s self-esteem as well as physical health; “I feel like a new woman. My old picture doesn’t look like me. I say no pain, no gain.” To help Ruth increase her weekly activity levels, Reach staff supported her to start swimming again – something she enjoyed as a child but which she felt fearful about. Initially Ruth needed a sling to enter the water, which in itself she found challenging. She now rarely uses the sling and when she does, takes it all in her stride. With her staff’s encouragement Ruth increased her swimming sessions to twice a week and also opted to attend hydrotherapy sessions that her house-mate attends.
Ruth can now swim and walk unaided in the pool, do push-ups on the steps and play ball games. She was worried about getting aching muscles, but staff gently explained that mild aching is a positive sign. Ruth then set herself the challenge of climbing out of the pool. She practised climbing a few steps each week until she mastered it. Ruth’s mum was blown away with this improvement. “Mum was proud and amazed. She videoed it on the i-pad and told Dad about it. I feel proud when I do it and my Reach staff tell me that they are proud as well.”
Her muscles are now much stronger which helps Ruth to feel safer and more confident in using her legs and is becoming less dependent on her wheelchair in the home. She can now climb in and out of her parent’s van which means that she can go on holiday with them – this major achievement is very important to Ruth.
Ruth is good at arts and crafts and, with the help of Reach centre managers, Ruth and her staff have planned a diverse activity programme that enables Ruth to express herself creatively and to continue to develop her social and communication skills. Ruth attends pottery at Reach Southwell, and crafts, drama and bowling at Reach Newark. Her home is full of ornaments and articles that Ruth has produced – including a family of giraffes, Ruth’s favourite animal.
Ruth’s emotional well-being has improved as her confidence in her own abilities has grown. Her mum explains: “Ruth is far more confident and will voice her opinion more readily. She can speak with more confidence to people she has just met.” Ruth has plenty of opportunities to enjoy social interaction with people of all ages. She has a good relationship with her house-mate Dale that is built on kindness, humour and mutual encouragement. Her increased confidence in making friends is proven by Ruth having made a new friend at swimming whom she now meets socially.
Ruth’s increased confidence in her own abilities has facilitated her progress towards a greater level of independence. She now enjoys everyday tasks like making drinks and packed lunches; “I used to think I couldn’t do things but now I know I can.” Ruth likes to show people what she can do. She likes to surprise people and loves all the positive praise and encouragement she gets from her staff team. She also likes to show staff how to knit.
Ruth’s staff have learned the best ways to support her through mental health episodes by listening to her and her family. As she has become more settled and comfortable in her new home, these episodes have significantly decreased. Importantly, she is now more able to express herself and use her voice to communicate her feelings and cope in unfamiliar situations. “I’m fine. I’m energetic. I enjoy my activities. I will tell staff when there’s something wrong.”
Ruth would like everyone to know that she has achieved so much over the last four years thanks to the support and encouragement of her family and Reach. She wants people to know how far she has come and – as Dale always reminds her at hydro – “There’s no such word as can’t!”
Full case study prepared by Hayley Zemontas (Reach Care) and Ruth
Summary version by Julia Sandhu, Fundraising Director
Hello, I’m Chelsea. I have support from Reach Care and I also come to Women’s Group at Reach Southwell, and also Fun and Fitness. I volunteer on reception too. I do lots of things at Reach. On Vegan Day me and my friends in Women’s Group made pumpkin soup, stuffed butternut squash and baked apples. There is some special equipment to help people who find it difficult to do things like chopping. I’ve just chopped the leeks using a special chopping board that kept the leeks still. Special equipment is very useful and important.
Sometimes at home I do my own lunch. I would like to do more of my own cooking at home in future. I try to think about things I have learnt at Reach at home.
Also at Reach we do exercise like going for walks, playing badminton, tennis, Boccia all sorts. We did our own dance routine for the ‘Reach for the Stars’ song, it was fun and we had a good laugh about it.
I love Reach, I love doing activities at Reach, meeting all my friends and volunteering. Beverley the Centre Manager says I’m great on the phone!
I like going on Reach holidays too. At the last one it was a Jackson 5 weekend so there was lots of dancing!
Bex was starting to experience health issues because she had gradually put on weight. Potentially she was risk of developing serious conditions like diabetes and was unhappy in herself, often saying ‘I’m fat’. Bex was breathless after any physical exertion which was impacting on the activities that she enjoys. Bex has congenital heart problems and sleep apnoea and was advised by her consultant to try and lose some weight to improve her health and fitness.
Bex was supported by Reach to come up with an Action Plan to increase activity and eat more healthily – we took a team approach with family, Reach Care support staff and Reach charity day centre staff/volunteers all working with Bex to support her reach her goals. Bex was also supported by her Reach Care support team to join Slimming World and has attended weekly for almost a year with Reach Care staff.
Bex has made lots of new friends at Slimming World and is a very popular member of her group – she regularly does the ‘welcome speech’ at the beginning of a session. Everyone at Slimming World is amazed with how well she has done and see her as an inspiration. Bex has enjoyed choosing meals to cook from her Slimming World book with her Reach support staff and family. When Bex goes shopping now, she looks for healthier options– checking labels, comparing different products which has helped her to understand how simple changes can make a huge difference. This has helped her to improve skills around shopping and money too. She can also make healthier choices when going out for a meal – choosing a stir fry or jacket potato instead of burger and chips for example.
Just to demonstrate how committed Bex is to healthy eating, on her birthday she took in oranges to share with her friends instead of birthday cake! Bex has also started attending Flower Pod where she participates in horticultural learning and enjoys outdoor life, so increasing her activity and fitness levels. Bex has recently started attending Reach Southwell Women’s Group where the group has been focusing on fitness – lots of opportunities for walks, swimming and using the new outdoor gym in Southwell. She also plays Boccia once a week, takes part in various sports such as tennis and badminton and loves going for walks at local country parks.
Due to her weight loss, the mask that Bex wears at night for her sleep apnoea fits better and works more effectively which is contributing to her higher energy levels and ability to take part in so many more activities. At a recent yearly review at hospital, Bex’s consultant was amazed to see that BP has lost 1½ stone and is clearly fitter, healthier and happier.
Julie, Bex’s mum says:
“Although Bex has always eaten healthily at home, a weakness for coffee and cake and less healthy choices when eating out, had seen her weight gradually creep up. She has always been slightly fixated by food and I was worried that any diet could end up with her becoming very anxious and unhappy about food, so tried to ignore the problem!
When a Reach support worker suggested Slimming World I thought it was worth a try – and I have been amazed how well Bex has responded to this. She has been so well supported by her support staff and in the sessions she attends at Reach and I feel confident that the changes she has made to her diet are sustainable in the long term.
I do have one small complaint though – Bex’s new clothes are costing me a fortune!”
Former Reach Care Team Leader and now Flower Pod Client Services Lead